ITIL®4 Continual Improvement Register

Tue, 28 Mar 2023 08:08:22 GMT

All improvement initiatives need to cascade from the organizational vision. If any improvement is not contributing, even in a small way, to achieving this vision, the change is probably not necessary or useful.

"Change happens when the pain of staying the same is greater than the pain of change" Anthony Jay Robbins

One of the most common questions I get when teaching ITIL ® foundation is how to manage continuous improvement.

A form has been created that you can access free of charge for people who are interested in the subject.

ITSM trends that we will follow for the next 3 years are included.

We recommend that you review this document, which is currently available in Turkish.

The IT service management process maturity assessment

Sun, 26 Mar 2023 19:39:10 GMT

The IT service management process maturity assessment

The process maturity framework can be used as a framework to assess the maturity of each of the IT service management processes individually or to measure the maturity of all IT service management processes as a whole.

The maturity of service management processes is highly dependent on the growth stage of the IT organization as a whole. Improving the maturity of service management processes beyond the maturity and capability of the overall IT organization is difficult, if not impossible.

Reviewing of IT processes will require an assessment to be completed against the five areas of:

■ Vision and steering | ■ Process | ■ People | ■ Technology | ■ Culture

Level 1 : Initial

The process has been recognized but there is little or no process management activity and it is allocated no importance, resources or focus within the organization. This level can also be described as ‘ad hoc’ or occasionally even ‘chaotic’.

Level 2 : Repeatable

The IT Process is accepted and of low importance within the operation, Generally, the activities related to the process are uncoordinated, & irregular.

Level 3 : Defined

The process has been recognized and is documented but there is no formal agreement, acceptance or recognition of its role within the IT operation as a whole

Level 4 : Managed

The process has now been fully recognized and accepted throughout IT. It is service-focused and has objectives and targets that are based on business objectives and goals. The process is fully defined, managed and has become proactive, with documented, established interfaces and dependencies with other IT process

Level 5 : Optimizing

The process has now been fully recognized and has strategic objectives and goals aligned with overall strategic business and IT goals. These have now become ‘institutionalized’ as part of the everyday activity for everyone involved with the process. A self-contained continual process of improvement

is established as part of the process, which is now developing a pre-emptive capability.

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ITIL®4 Continual Improvement Register

All improvement initiatives need to cascade from the organizational vision. If any improvement is not contributing, even in a small way, to achieving this vision, the change is probably not necessary or useful.

The IT service management process maturity assessment

The IT service management process maturity assessment