ITIL®4 Continual Improvement Register

Emrah Karakoç • March 28, 2023

All improvement initiatives need to cascade from the organizational vision. If any improvement is not contributing, even in a small way, to achieving this vision, the change is probably not necessary or useful.

  • ITIL CSI Register Document

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  • Identift your Roadmap

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"Change happens when the pain of staying the same is greater than the pain of change" Anthony Jay Robbins


One of the most common questions I get when teaching ITIL® foundation is how to manage continuous improvement.


A form has been created that you can access free of charge for people who are interested in the subject.


ITSM trends that we will follow for the next 3 years are included.


We recommend that you review this document, which is currently available in Turkish.




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The IT service management process maturity assessment

By Emrah Karakoç • March 26, 2023
The IT service management process maturity assessment, ITIL4 Capability Model, THOR DANIŞMANLIK